Enter and view: Beane River View Residential Care Home

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Summary of report content

Healthwatch Hertfordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hertfordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Hertfordshire visited Beane River View Residential Care Home on Tuesday 25th March 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the home seems to be well maintained and well cared for, although some of the high traffic areas are marked and worn. The general ambience seems very homely as described by one relative. There is a genuinely friendly and welcoming atmosphere and the resident’s generally seem well settled, happy and well cared for. There was only one resident’s relative present during our visit and she was very happy with the home at present. She did voice concerns about it in the past when different management was in place, but since the manger has been in post she said care has vastly improved and she now has no worries. Staff that we spoke to were happy and satisfied that they were well trained for the work they had to do. The only downside was not having enough time to socialise more with the residents due to work load. Due to the residents communicational difficulties it was hard to gain information from other than a few during this visit. Findings not witnessed by ourselves are based on information supplied by staff. The report contains 9 recommendations with 2 immediate actions relating to call bells and equipment.

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General details

Report title 
Enter and view: Beane River View Residential Care Home
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Wednesday, 25 March, 2015
Date evidence capture began 
Wednesday, 25 March, 2015
Date evidence capture finished 
Wednesday, 25 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health and safety
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.