Enter and view: Baycroft Grays Farm Road Care Home

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Summary of report content

Healthwatch Bromley undertook an announced virtual Enter and View visit to Baycroft Grays Farm Road Care home on 23 September 2020 at the request of the local authority. They spoke to 27 staff, residents and relatives by video conference or telephone.

The report considers accessibility, the environment within the home, facilities, support for people with dementia, admission of new residents, care provision, feedback from residents, medical support and medication, dietary needs, fire safety, staff feedback on Covid-19 protocols, family and friends feedback on the service during Covid-19, activities and general feedback.

The report has 8 recommendations around entry to the home for visitors; residents leaving the home; access to the garden; breaks for staff; visiting residents; staff training and access to Wi-Fi.

The report contains a response from the provider outlining the changes they intended to make as a result of the visit.

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General details

Report title 
Enter and view: Baycroft Grays Farm Road Care Home
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Tuesday, 27 April, 2021
Date evidence capture began 
Wednesday, 23 September, 2020
Date evidence capture finished 
Wednesday, 23 September, 2020
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.