Enter and view: Avondale, Buckinghamshire

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Summary of report content

This is an Enter and View report from Healthwatch Buckinghamshire (HWB). Four representatives visited the Avondale home on the 10th July 2015. The team have summarised their findings for this report through the following themes: How people are treated; personal choice; 'just like being at home; privacy and quality of life. This was an unscheduled Enter and View visit in that the care home were given up to 2 weeks’ notice of the intention to visit but not the time and date. Authorised representatives noted what they observed and were told. Avondale is a home for 90 residents who live in 6 units, each with their own dining room and lounge. Three of these provide nursing care whilst the others provide care for those living with dementia. The representatives were given full independent access to all units and talked to 5 relatives, 10 members of staff and 10 residents in communal areas. They also observed another 20-30 residents and staff in the same locations. The HWB team made this summary of findings: -Avondale demonstrated very high standards of care with regard to dignity and respect, -staff worked confidently around us and told us they enjoyed working here, -both residents and relatives praised the level of individualised care given The HWB team made the following recommendations to Avondale: -periodically suggest to residents in the nursing units different locations such as the garden and quiet rooms where reading, art,cards or other activities could be done just to add variety. - regularly review the temperature in communal rooms, such as the dining room we visited, when it is particularly hot outside and take S Service Provider Response The manager agreed that the report was factually accurate and had no other comments to make.

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General details

Report title 
Enter and view: Avondale, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 10 July, 2015
Date evidence capture began 
Friday, 10 July, 2015
Date evidence capture finished 
Friday, 10 July, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Support
Other information of note about this report 
Careplan
Safeguarding
Meaningful Activities
Healthwatch reference number 
Rep-5369

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
25
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.