Enter and View: Ash Court Care Centre

Download (PDF 275KB)

Summary of report content

This is an enter and view report published by Healthwatch Camden 24 January, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. The visit was announced. The exact date of the enter and view is not given, but the month is stated as October. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: We felt that there is scope for a wider ranging and more proactive approach to gathering and acting on feedback and suggestions from residents and relatives. Potential methods could include, discussion groups, committees, 1:1s, comments boxes and surveys. We would like to see a much fuller activities programme based on the tastes and preferences of residents and for each resident to have an individual activities care plan. We said that the home seems to have reasonable links to community groups,but could consider increasing regular contact with local community groups and schools. We would like to see the home ensure that all staff are aware of the process to report changes in residents’ needs.

Would you like to look at:

General details

Report title 
Enter and View: Ash Court Care Centre
Local Healthwatch 
Healthwatch Camden
Date of publication 
Tuesday, 24 January, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.