Summary of report contentHealthwatch Wirral conducted an enter and view visit on Arrowe Park Hospital Surgical Assessment Unit. The visit was to Ward 14, which consists of 14 acute admission beds and an ambulatory care, triage and pre admission area. It provides surgical assessment to patients referred from A&E and General Practitioners (GPs). The visit was arranged as Healthwatch Wirral were invited to view the newly sited unit on the first floor and to review any changes made by the Trust since the last visit in 2015. The team were able to find answers for many of their questions, such as: - How does the unit measure performance? - What areas of work and tasks do the four Consultants do each day? The conclusion of the Enter and View representatives was: The Trust and staff should be commended for the changes made within the Surgical Assessment Unit and for the successful impact of the recruitment of extra Consultants over 7 days. These changes resulted in a reduction of length of stay and readmissions for patients and alsoa significant number of bed days have been saved. Healthwatch Wirral made 3 recommendations: • Provide fluid intake information such as marking the cups with a 50ml level or describing the amount in tablespoons etc as patients may not understand how much 50mls is. • Ensure that patient rounding is continued in the evening and overnight. • Ensure that patients and visitors, who are referred in by the Out of Hours service after the reception staff have gone off duty, are signposted to the waiting area. The report includes a response from the provider.
Would you like to look at:
Enter and view: Arrowe Park Hospital Surgical Assessment Unit
Date evidence capture began
Thursday, 24 November, 2016
Date evidence capture finished
Thursday, 24 November, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health and safety
Integration of services
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?