Enter and view: The Arkley Nursing Home

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Summary of report content

Healthwatch Barnet carried out an announced Enter and View visit at The Arkley Nursing Home on Friday 12th May 2017. As part of Healthwatch Barnet Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. The Arkley Nursing Home was purpose built in the mid-1990s and is part of the BUPA UK group. The accommodation is spread over two floors with corridors that lead off of an octagonal central enclosed atrium. There are 21 rooms on the ground floor and 30 on the first floor. The overall findings and conclusion documented within the report includes; To make sure that all residents are able to access a drink at all times. Answer all call bells promptly to ascertain the urgency of the call. If not urgent and staff are busy, the resident should be told that their call has been noted, and will be attended to. Inform residents and relatives regularly of the existence of a Care Plan, how it relates to the care given, and how they can access them if they wish. Involve all staff in the formulation of care plans.

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General details

Report title 
Enter and view: The Arkley Nursing Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 4 January, 2018
Date evidence capture began 
Friday, 12 May, 2017
Date evidence capture finished 
Friday, 12 May, 2017
Type of report 
Enter and view
Key themes 
Food and nutrition
Information providing
Patient records
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.