Summary of report contentHealthwatch Barnet carried out an announced Enter and View visit at The Arkley Nursing Home on Friday 12th May 2017. As part of Healthwatch Barnet Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. The Arkley Nursing Home was purpose built in the mid-1990s and is part of the BUPA UK group. The accommodation is spread over two floors with corridors that lead off of an octagonal central enclosed atrium. There are 21 rooms on the ground floor and 30 on the first floor. The overall findings and conclusion documented within the report includes; To make sure that all residents are able to access a drink at all times. Answer all call bells promptly to ascertain the urgency of the call. If not urgent and staff are busy, the resident should be told that their call has been noted, and will be attended to. Inform residents and relatives regularly of the existence of a Care Plan, how it relates to the care given, and how they can access them if they wish. Involve all staff in the formulation of care plans.
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Enter and view: The Arkley Nursing Home
Date of publication
Thursday, 4 January, 2018
Date evidence capture began
Friday, 12 May, 2017
Date evidence capture finished
Friday, 12 May, 2017
Type of report
Enter and view
Food and nutrition
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?