Enter and view: Archers Court

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Summary of report content

On the 9 th July 2019, Healthwatch Sunderland conducted an Enter and View visit to Archers Court. They spoke to 25 residents, staff and family members. They used the following 9 indicators to measure quality:

  1. A strong visible management
  2. Staff with time and skills to do their jobs
  3. Good knowledge of each individual resident and how their needs may be changing
  4.  A varied programme of activities
  5. Quality, choice and flexibility around food and mealtimes
  6. Ensuring residents can regularly see health professionals
  7. Accommodate resident’s personal, cultural and lifestyle needs
  8. Provide an open environment where feedback is actively sought and used
  9. Provide a physical environment which is suitable for the needs of the residents 

Overall, the home received good feedback across the 9 indicators. 

No recommendations were made in this report and there was no service provider response. 

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General details

Report title 
Enter and view: Archers Court
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 9 July, 2019
Date evidence capture began 
Tuesday, 9 July, 2019
Date evidence capture finished 
Tuesday, 9 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health inequalities
Health promotion
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.