Enter and view: Acacia Lodge

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Acacia Lodge, a 32 bed Care home, as part of a planned programme of work to review the level of care provision across the Borough. The home has 10 shared rooms for those who are friends, all ensuite, and 12 single rooms 9 of which are ensuite. The residents are generally frail elderly people some with dementia, epilepsy and diabetes as well as two with challenging mental health issues and one with a learning disability. The Enter and View Authorised Representatives reported that Acacia Lodge is a comfortable home providing a good standard of care. There was a relaxed and homely feel and most residents seemed alert and responsive. The residents appeared happy with the services they received and valued the independence they achieved. Staff seemed to have good knowledge of the residents needs and had good arrangements in place with the local health services. While Healthwatch Barnet did not come across any residents with complaints, they were unsure whether the procedure for complaining was sufficiently visible. The manager reported being well supported by the owners and staff reported feeling well supported by the Manager. The report made nine recommendations to the Care Home which included a request that all staff wore name badges that also denoted their role, that there was a daily menu available for residents to see and a suggestion that the Home increase the visibility and accessibility of the complaints procedure for residents and others. The report also made three recommendations for Healthwatch Barnet and these included liaising with the Quality in Care Homes team to share good practice regarding methods of making compliments, comments and complaints more accessible, and another to liaise with the Quality in Care Homes Team to consider any scope for collaborative transport arrangements. The response from the provider addresses each of the recommendations.

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General details

Report title 
Enter and view: Acacia Lodge
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 12 September, 2013
Date evidence capture began 
Thursday, 12 September, 2013
Date evidence capture finished 
Thursday, 12 September, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of long term conditions 
Alzheimer’s disease or dementia
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.