Enter and view: Abbeydale Nursing Home

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Abbeydale Nursing Home, a nursing care home with places for up to 24 residents.

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

[PASTE SUMMARY OF KEY FINDINGS SECTION]

The previous CQC Inspection Report had rated this care home as 'requiring improvement'. On the day of this Enter and View Visit, the lift to upper floors had broken down and was awaiting repairs. This meant that several of the ground floor rooms had been converted into communal bedrooms on a temporary basis. Two residents had remained upstairs and were unable to come down to the communal lounge area on the ground floor. The residents expressed that there was a lack of activities in recent months, but that the food provided was very good. There was some evidence of a formal feedback gathering process, but not all residents were fully aware of it. It was noted that management was not visible enough at the home. Regarding the general environment of the home, the Enter and View representatives' overall impression was that staff were struggling to cope in difficult circumstances. On the positive side, the staff interviewed were clearly happy working at the home.

Based on these findings, Healthwatch Salford made a number of recommendations. The report includes responses to these findings and recommendations from the service provider.

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General details

Report title 
Enter and view: Abbeydale Nursing Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Thursday, 28 September, 2017
Date evidence capture finished 
Thursday, 28 September, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5042

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.