Enter and view: Abbey Court Nursing Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Abbey Court Nursing Home, on 10/09/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found a very good standard to care in many different areas. The feedback given by residents and their relatives was extremely positive and complimentary about the home and the staff. Rooms varied in décor but we were told that this was because a refurbishment programme was in hand. There is a buzzer system in place but in the main this was for use by staff members although we were told that an attachment is available if needed and the resident is able to use it. Bedbound residents had a PIR mat alongside the bed and we were told that rooms are checked regularly. One room downstairs occupied by a lady didn’t have a toilet seat. We were subsequently told that this was because her status had changed and she now required nursing care therefore would not seeing the District Nurse and the cushioned toilet seat she required now had to be supplied by the Home. This was on order because the usual local supplier did not have one in stock. In the meantime an ordinary seat was to be put in place. The recommendations within the report inform to collect suggestions and feedback from staff so that any issue they have can be considered by the management. The issue in the downstairs dining room having insufficient clean cups available is addressed and that attention is paid to ensuring that cutlery is clean and trays are properly cleaned between use.

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General details

Report title 
Enter and view: Abbey Court Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 10 September, 2018
Date evidence capture began 
Monday, 10 September, 2018
Date evidence capture finished 
Monday, 10 September, 2018
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Health inequalities
Health promotion
Information providing
Public involvement
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Staff training
Support
Healthwatch reference number 
Rep-7278

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.