Enter and view: Abacus House

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Summary of report content

Healthwatch Staffordshire conducted a routine but unannounced Enter and View visit to Abacus House, a 25 bed Care home catering to the elderly with physical impairments and/ or Dementia, to assess the quality of care being provided to residents. The visiting Enter and View Authorised Representatives reported that the residents are encouraged to see the Care Home as their own home and are encouraged to personalise their room, including being involved in the decoration of the room before they move in. The premises were observed to be clean and uncluttered and staff had, on the whole, been with the home for a number of years enabling the provision of a good continuity of care. Staff appeared to be well trained, and included an activities coordinator who arranges activities as well as occasional special outings. Residents and their families all reported being happy, respected and well cared for and considered it to be a 'home from home'. The only recommendation made was to improve the signage on doors to individual rooms suggesting that the box signs are set too high, and could be positioned lower, with the boxed frame larger to include more personal effects and larger family photographs particularly to assist those with dementia to recognise their own room. There was no response from the provider included in the report.

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General details

Report title 
Enter and view: Abacus House
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 1 May, 2013
Date evidence capture began 
Wednesday, 1 May, 2013
Date evidence capture finished 
Wednesday, 1 May, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.