Enter and View: 2017 Dentist Schedule: Sharing Smiles Orthodontics

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Summary of report content

Healthwatch Luton decided to prioritise engagement on dentistry, as they had discovered that confusion about the cost of dentistry prevented some people from seeking dental treatment, and prevented them from taking their children to the dentist.  They agreed to work with Public Health England who would use the findings from their Enter and View visits.

This was an announced Enter and View visit to Sharing Smiles Orthodontics, an orthodontic clinic.  Healthwatch Luton spoke to 8 patients (between the ages of 11-15 and their parents) and 4 members of staff, including two receptionists, the practice manager and a dentist.

Everyone attending Sharing Smiles is referred from their local dentist, as it is a specialised orthodontics for children service. As children under 18 don’t have to pay for dental care in the UK they could not ask the patients any questions regarding costs. Overall, everyone they spoke with on the day, including staff and patients thought the service was run very well. Clear information was provided regarding costs and structure of costs, as well as how to make a complaint. It was noted that most of the patients did not have English as their first language, and many translated information to their parents. Sharing Smiles takes between 30-40 referrals a week, and for the week before our Enter and View they had on average 16 DNA’s (did not attend).

There were two recommendations about promoting translation services and improving information about complaints.

The report includes a response from the provider.

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General details

Report title 
Enter and View: 2017 Dentist Schedule: Sharing Smiles Orthodontics
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 15 June, 2017
Date evidence capture began 
Wednesday, 6 May, 2020
Date evidence capture finished 
Wednesday, 6 May, 2020
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details about conditions and diseases

Conditions or diseases 
Oral and dental health
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.