Enter and view: 16 Capel Road, Newham

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Summary of report content

In March 2017, Healthwatch Newham carried out an Enter and View visit to 16 Capel Road as part of a planned strategy to assess the quality of supported living homes in the London Borough of Newham. The aim was to consider how services may be improved and how good practice can be disseminated. 16 Capel Road is a supported living home for people recovering from mental health difficulties, who are working towards independent living. During the visit the Registered Manager, 1 care worker, 1 relative and 3 residents were talked to. The following areas were addressed during the visit and included in the report: • Care Planning • Management of Residents Health and Wellbeing • Staff and Staff Training • Activities • Food • Premises • Engagement with Relatives/Residents/ Carers: • Compliments/Complaints/Incidents The report said the service had many strengths. The house has been well maintained and provides a safe and pleasant environment in which residents can feel comfortable. The report highlighted the proactive and highly caring staff. Minor recommendations were made within the report and included: • Consider having plants in garden and involve residents in gardening • Consider an improved Health & Safety course • Consider having more soft furnishing to make the lounge more homely. The report includes a response from the service provider stating that the gardening recommendation would be considered and gave the rationale for not undertaking the other recommendations.

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General details

Report title 
Enter and view: 16 Capel Road, Newham
Local Healthwatch 
Healthwatch Newham
Date of publication 
Tuesday, 21 March, 2017
Date evidence capture began 
Tuesday, 21 March, 2017
Date evidence capture finished 
Tuesday, 21 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Quality of care
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6439

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Mental health recovery service
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.