Enter adn view: Whitby House Care Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View visit to Whitby House, a purpose built 36 bed Care Home. on 20 May 2014. The layout of the establishment is on two levels, a ground floor and first floor. The corridors are fairly narrow with bedrooms off. On the website it stated there were 36 en-suites. This was found to be an error as there were no en-suites in any of the bedrooms. The manager told the visiting team this would be amended on the website. The establishment is presently undergoing a refurbishment programme in some bedrooms and other interior areas. The Enter and View Authorised Representatives were told that the lounge furniture is also scheduled for replacement. The visiting team noted that although the building appeared to have some shortcomings due to its age and design, the residents appeared comfortable, well-supported and looked after. There was good staff and resident interaction during the visit. There were two small dining areas, both of which only seat eight residents at each sitting per area. This did not allow for the possibility of increased numbers or for all residents dining together on special occasions. The visiting team were informed that many of the residents chose to eat in their rooms or, due to personal care needs, had to be supported with meals in their rooms. One of the dining rooms is divided to accommodate hairdressing provision. The recommendation made in the report is to offer the option of larger numbers of residents to dine together, as this can be a very interactive and social occasion. This would enable more choice in a residential setting, for residents and their families. Also the investment of en-suite provision in the larger bedrooms, which are being refurbished, would further support the resident’s needs and wellbeing. There is no provider response contained within this report.

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General details

Report title 
Enter adn view: Whitby House Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 20 May, 2014
Date evidence capture began 
Tuesday, 20 May, 2014
Date evidence capture finished 
Tuesday, 20 May, 2014
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Lifestyle and wellbeing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.