Engaging people in the NHS success regime

Download (PDF 7.64MB)

Summary of report content

Healthwatch Cumbria (HWC) was commissioned through the West, North and East NHS Success Regime (SR) to carry out extensive engagement activity. This was to ensure that people had been involved in the development of the thinking to address the significant challenges facing the health and care system in Cumbria. An extensive period of engagement was planned and delivered by the HWC team from December 2015 to the end of April 2016, using questionnaires and an on-line survey. Detailed analysis was carried out by our partners at the University of Cumbria and this report provides a summary of what people have told us. Interim reports were provided to the SR work streams during this time. The findings are presented from both topic areas and locality perspectives. Key messages in relation to each of the topic areas from the whole area perspective are: Community hospitals, Acute medicine at the West Cumberland Hospital, Maternity services, Children’s services, Facilities at West Cumberland Hospital, Specialist services, Mental health services and GP services. There are some consistent and important key messages from the people of West, North and East Cumbria in this report. People feel strongly about their services and have the right to be involved in shaping them for the future. HWC has spent many hours listening to people and recording their thoughts, responses and ideas. People are concerned and, at times, angry about the implications of the SR and are increasingly wanting to be involved. However, it should also be noted that this analysis shows that many people chose not to answer all of the questions in the survey. This may be because the ideas presented are complex, and without sufficient information or early involvement it is challenging for people to make informed responses. HWC will continue to ensure that their voices are heard.

Would you like to look at:

General details

Report title 
Engaging people in the NHS success regime
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Friday, 1 April, 2016
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Sunday, 1 May, 2016
Type of report 
Key themes 
Booking appointments
Building and facilities
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs
Community health care services - independent midwives
Community healthcare and nursing services
Continuing care

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.