Engagements summary quarter 2 - long term conditions

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Summary of report content

In July through to September 2017, Healthwatch Bristol’s Engagement Officer worker conducted a series of planned and unplanned engagements with seldom heard community groups, patients and individuals in Bristol. The Engagements were specifically planned in relation to and based on the Healthwatch Bristol Quarter 2 theme “Long Term Conditions”. Healthwatch Bristol used a series of resources to capture the views and experiences of the people they engaged with in relation to health and social care services, ranging from primary care, secondary care and local authorities social care services. A total of 74 comments were collated from the six engagements attended by Healthwatch Bristol development officer. However, the majority of the comments analysed were in relation to primary care with social care reflecting the least number of comments analysed. The main themes identified in the report included; The main themes Identified from the comments were: Access to Services, administration, diagnosis, assessment ,Treatment and Care. Although no recommendation were identified in the report, Healthwatch Britstol stated that this report will be circulated to Clinical Commissioning Groups, Public Health and the Joint Strategic Needs Assessment.

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General details

Report title 
Engagements summary quarter 2 - long term conditions
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 16 November, 2017
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Key themes 
Access
Administration
Continuity of care
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 
Rep-1825

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Oncology
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
74
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.