Summary of report contentIn July through to September 2017, Healthwatch Bristol’s Engagement Officer worker conducted a series of planned and unplanned engagements with seldom heard community groups, patients and individuals in Bristol. The Engagements were specifically planned in relation to and based on the Healthwatch Bristol Quarter 2 theme “Long Term Conditions”. Healthwatch Bristol used a series of resources to capture the views and experiences of the people they engaged with in relation to health and social care services, ranging from primary care, secondary care and local authorities social care services. A total of 74 comments were collated from the six engagements attended by Healthwatch Bristol development officer. However, the majority of the comments analysed were in relation to primary care with social care reflecting the least number of comments analysed. The main themes identified in the report included; The main themes Identified from the comments were: Access to Services, administration, diagnosis, assessment ,Treatment and Care. Although no recommendation were identified in the report, Healthwatch Britstol stated that this report will be circulated to Clinical Commissioning Groups, Public Health and the Joint Strategic Needs Assessment.
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Engagements summary quarter 2 - long term conditions
Date of publication
Thursday, 16 November, 2017
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Saturday, 30 September, 2017
Type of report
Continuity of care
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?