Emerging feedback- Covid-19 - March 2020

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Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in March 2020.  During that period they received 49  pieces of feedback on this topic.

They noticed an increase in feedback praising health and care workers, and people feeling confused.  Top themes included access to care and understanding information.

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General details

Report title 
Emerging feedback- Covid-19 - March 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-8070

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
49
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.