Emerging feedback- Covid-19 - April 2020

Download (PDF 437KB)

Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in April 2020.  During that period they received 87 pieces of feedback on this topic.

Most of the feedback was negative, with trends on treatment, staffing and an increase in feedback about complaints and continuity of care.

Would you like to look at:

General details

Report title 
Emerging feedback- Covid-19 - April 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Thursday, 30 April, 2020
Type of report 
Report
Key themes 
Communication between staff and patients
Complaints procedure
Continuity of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-8068

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
87
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.