Emergency department, general practice, or pharmacy services? Service user feedback, Islington

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Summary of report content

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General details

Report title 
Emergency department, general practice, or pharmacy services? Service user feedback, Islington
Local Healthwatch 
Healthwatch Islington
Date of publication 
Wednesday, 31 July, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Health promotion
Medication
Prescription
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6282

Methodology and approach

Primary research method used 
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Accident & emergency

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.