Don't box me in - young people-friendly services in Gateshead and Newcastle

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Summary of report content

Healthwatch Gateshead and Newcastle-upon-Tyne undertook research into what young people wanted from health care services after receiving negative feedback about the way in which they were treated by healthcare professionals.  They developed a survey to which 71 people responded.

Young people reported that all services were very easy to access, including outside school or college hours and by public transport.  Dentists were seen as the easiest service to access, and mental health services were seen as a service young people needed to access but could not due to their unknown location and distance to travel.

Most respondents didn’t know that they had any choice, including that they could ask to be seen by a male or female member of staff.  There was a mixed picture of communication – with dentists being the most difficult to understand, but sexual health services the easiest.  Young people felt that GP and hospital staff didn’t always appear to take them seriously and explain things properly.

The report contains four recommendations to address the issues raised in the report.

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General details

Report title 
Don't box me in - young people-friendly services in Gateshead and Newcastle
Local Healthwatch 
Healthwatch Gateshead
Healthwatch Newcastle Upon Tyne
Date of publication 
Monday, 3 August, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Patient records
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Sexual health
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.