Do health and social care services work well for older residents?

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Summary of report content

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General details

Report title 
Do health and social care services work well for older residents?
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Friday, 31 May, 2019
Date evidence capture began 
Tuesday, 1 May, 2018
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Engagement
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Support
Healthwatch reference number 
Rep-4619

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Healthwatch England
Primary research method used 
Engagement event
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
568
Age group 
65-85 years
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.