Dignity in care: what care homes did next

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Summary of report content

Healthwatch Bucks sets out the impact they have had as a result of their programme of Enter and View visits to care homes.  This report covers responses from Carey Lodge and Ryeview Manor setting out the actions they have taken in response to the recommendations that Healthwatch Bucks made.

Carey Lodge had introduced pictorial menus, added memory pictures to residents’ front doors, recruited mini-bus drivers, extended and improved their activity programme and undertaken care reviews of residents.

Ryeview Manor had improved access to drinks, given residents better explanations of food choices, involved residents in laying tables for lunch, improving the range of and information about activities available and residents being given the option of having baths.

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General details

Report title 
Dignity in care: what care homes did next
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 8 April, 2020
Date evidence capture began 
Tuesday, 3 September, 2019
Date evidence capture finished 
Thursday, 18 April, 2019
Type of report 
Impact or progress
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-7474

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
How was the information collected? 
Email
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.