Dignity in Care: Enter & View visit to Southernwood

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Summary of report content

Healthwatch Bucks undertook an Enter & View visit to Southernwood Care Home on 8 August 2019.  This care currently provides residential care for 5 men who live with a learning disability, several of whom are non-verbal. The authorised representatives talked to 1 resident and 2 members of staff. they observed a further 4 residents.


Healthwatch Bucks had concerns about the following:

  • The way in which staff treated residents
  • the limited choice that residents appeared to have over aspects of their lives
  • Limited activities available both inside and outside the home.

Healthwatch Bucks make a number of detailed recommendations to address the issues they observed on their visit.


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General details

Report title 
Dignity in Care: Enter & View visit to Southernwood
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 5 February, 2020
Date evidence capture began 
Thursday, 8 August, 2019
Date evidence capture finished 
Thursday, 8 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of catering
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.