Dignity in Care Annual Report

Download (PDF 386KB)

Summary of report content

Between April 2018 and March 2019, Healthwatch Buckinghamshire made 24 unscheduled Enter and View visits to individual care homes where older people lived with residential and / or nursing care support or where people lived with a learning disability. The team spoke to staff, residents and visitors to help them understand what is done well and what could be done better.

The report found that overall observations were generally positive, and majority of the care homes were rated 4 and 5 stars. Staff were friendly, confident and attentive and treated people as equal; dining experience was dignified with good choice of food and drinks; residents were encouraged to maximise independent living whilst maintain their privacy; all care homes had visiting health professionals.

The report recommends for all care homes to continue to involve residents and work towards a strengths-based approach (SBA) to care. The recommendations for Buckinghamshire County Council is to share the recommendations to care homes, and any information about resources available to help deliver them by those who run them. Also, work with Integrated Care System (ICS) partners to provide support to care homes to improve mobility / physical activity of those living there; support care homes to understand and adopt SBA to care. Finally, as commissioners of services, also adopt these guidelines and embed them into the commissioning process.  

Would you like to look at:

General details

Report title 
Dignity in Care Annual Report
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 1 April, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Friday, 1 March, 2019
Type of report 
Annual report
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.