Diabetes in North Somerset, North Somerset

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Summary of report content

Diabetes in North Somerset (Diagnosis, Treatment and Support) July 2016 Aim. To highlight issues that the public feel as important in supporting their needs to get diagnosed and after care. We undertook this review by speaking to local people who have first-hand and recent experience of diagnosis, treatment and support of diabetes. To clarify our understanding of the current situation. We decided to use a questionnaire as this format of feedback often obtains a higher response rate than open questions and it ensures consistency in responses. Using a questionnaire also simplifies the collation and interpretation of responses. We captured 57 responses to the questionnaire. Summary of findings The Healthwatch North Somerset Diabetes Questionnaire consisted of six questions covering the issues of diagnosis, treatment and support of diabetes. Many people suggested they would benefit from further information such as Diet and Exercise and Managing Illness, and further guidance on Glucose monitoring. Residential Care Home Questionnaire Coinciding with the data collection period for this report, Healthwatch North Somerset was approached to undertake a piece of work in conjunction with Diabetes UK. A questionnaire (see Appendix), designed specifically for care homes by Diabetes UK, was posted by Healthwatch North Somerset to the Managers of 110 residential care homes in North Somerset and achieved a 37% response rate.

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General details

Report title 
Diabetes in North Somerset, North Somerset
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Thursday, 7 July, 2016
Date evidence capture began 
Wednesday, 1 July, 2015
Date evidence capture finished 
Wednesday, 20 April, 2016
Type of report 
Key themes 
Quality of treatment
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Diabetes UK
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.