Dhek Bhal mens group engagement summary

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Summary of report content

Healthwatch Bristol engaged with 15 men who are of South Asian decent at Dhek Bhal’s Day Centre. Most of the men Healthwatch Bristol engaged with had English as a second language. Therefore, the format of the resources used in the engagement activity was very accessible which enabled individuals who had a language barrier to engage in the data collection process. Healthwatch Bristol collected 10 experiences at the engagement session. The key themes from the experiences included: Patient choice in relation to dignity and respect were highlighted as a major issue with regards to barriers to accessing health care due to gender; treatment and care in relation to the quality of care provided were highlighted very positively in primary care; access to services in relation to service delivery and the right to listen to; treatment/ care and treatment explanation was also highlighted as a problem in this report; a small percentage of commentators highlighted staff attitudes and administrative procedures an issue in relation to discharge procedures. There were no recommendations documented within the report. All the feedback Healthwatch Bristol gathers is analysed and used to inform the Healthwatch Bristol quarterly Feedback Feed Forward reports which are shared with Healthwatch Bristol partners including Bristol Clinical Commissioning Group, the Bristol Health and Wellbeing Board, Bristol City Council, the Care Quality Commission, NHS England and Healthwatch England.

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General details

Report title 
Dhek Bhal mens group engagement summary
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 15 August, 2017
Date evidence capture began 
Wednesday, 1 March, 2017
Date evidence capture finished 
Wednesday, 31 May, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Quality of care
Healthwatch reference number 
Rep-1525

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Male
Ethnicity 
Asian / Asian British
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.