Dentists smilewatch report

Download (PDF 847KB)

Summary of report content

Access to dental services has always been one of the areas that Healthwatch Derby has had a lot of requests for information from the residents of the city. Healthwatch Derby undertook a look into emergency dental access in its 2017 report Specialised Enter and View Derbyshire Community Health Services Coleman Street Emergency Dental Access. The findings of this report inform Derby city has a higher prevalence of children under 5 with tooth decay than the national average and there is a higher level of tooth decay in the more deprived areas. There are initiatives underway to help educate and improve oral health care both locally and nationally. However, there is still a large percentage of the population that do not seek regular check- ups. The reasons given: They were unable to get a dental appointment in a reasonable time frame; They do not think they need to see a dentist (highest in 18-24 age group); They are nervous of seeing a dentist; They thought it was expensive. There are capacity issues locally particularly for new patients trying to find a NHS dentist with only about half of the service providers available to take on NHS patients. For those in residential care there are issues in finding a dentist to visit the home and a reliance on family, friends or staff members taking patients to where they are already registered or to the emergency provision. This put added pressure on the Emergency provision at Coleman Street and Royal Derby Hospital. The majority of people rate the services as good after they have received dental treatment; whether from a dental practice or through the emergency services. There are still some barriers when it comes to language and translation services. The report contains 5 recommendations specifically focused on raising awareness of oral health and how to achieve it.

Would you like to look at:

General details

Report title 
Dentists smilewatch report
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 12 December, 2018
Date evidence capture began 
Wednesday, 12 December, 2018
Date evidence capture finished 
Wednesday, 12 December, 2018
Type of report 
Key themes 
Food and nutrition
Health inequalities
Health promotion
Health protection
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.