Dentistry in Warwickshire

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Summary of report content

Staff and volunteers of Healthwatch Warwickshire telephoned 53 dental practices across the County to understand how NHS patients could access treatment or if they could register.

They spoke with 42 practices and found that:

  • While some dentists in Warwickshire North and South Warwickshire were taking new patients, none from Rubgy were.
  • Dentists from all the three areas had waiting list for new patients, with a maximum of waiting time between 12-18 months.
  • Most of them said that they would refer patients to NHS111 for emergency treatment, however, some offered out of hours service, including weekends and 2 had a dentist on call.

Their work illustrates the picture of what dentistry provision is available in Warwickshire. It also shows that there is a particular issue in Rugby where there are no NHS dentists taking on new patients. Across Warwickshire there seems to be an issue with NHS patients accessing dentistry.

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General details

Report title 
Dentistry in Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 19 July, 2021
Date evidence capture began 
Tuesday, 1 June, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Booking appointments
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.