Dental provision in Norfolk

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Summary of report content

Healthwatch Norfolk reported on the signposting queries they had received regarding dental services in Norfolk from January to September 2020, and the information people had been requesting regarding dental services.

The report also details reviews of dental practices collected by Healthwatch Norfolk’s engagement team, and investigations carried out by the team into dentists' websites and the availability of dental practices taking on new NHS patients.

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General details

Report title 
Dental provision in Norfolk
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Thursday, 15 October, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7872

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
User stories
How was the information collected? 
Research
Website Feedback
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
119
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.