Decommissioning of lower back pain procedures in Hillingdon: the patient experience

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Summary of report content

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General details

Report title 
Decommissioning of lower back pain procedures in Hillingdon: the patient experience
Local Healthwatch 
Healthwatch Hillingdon
Date of publication 
Thursday, 1 November, 2018
Date evidence capture began 
Friday, 1 June, 2018
Date evidence capture finished 
Friday, 28 September, 2018
Type of report 
Patient experience
Key themes 
Cancellation
Continuity of care
Discharge
Service closure
Healthwatch reference number 
Rep-4529

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Pain management clinics

Details about conditions and diseases

Conditions or diseases 
Musculosceletal conditions

Details of people who shared their views

Number of people who shared their views 
61
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.