Deaf people & the Accessible Information Standard

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General details

Report title 
Deaf people & the Accessible Information Standard
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Saturday, 4 August, 2018
Date evidence capture began 
Friday, 1 December, 2017
Type of report 
Report
Key themes 
Access
Admission
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Patient records
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Staff training
Support
Other information of note about this report 
Case Study
Healthwatch reference number 
Rep-5886

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Deaf Positives Action
Primary research method used 
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Social care services 
Adult social care
Urgent and emergency care services 
Urgent care services

Details about conditions and diseases

Types of disabilities 
Hearing
Types of long term conditions 
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Administrative
All care professionals
Doctors
Receptionists
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.