Covid related feedback for Kent

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Summary of report content

Healthwatch Kent report on the themes in the feedback they have heard from 71 people in the last two weeks of March and feedback from 10 organisations that they work with.

The report covers the following themes:

  • Access to GP services
  • Problems accessing medication
  • People with learning disabilities not receiving an annual health check
  • Delays in planned hospital care
  • Poor communication issues between hospital staff, patients and relatives
  • Positive experience of 111 First
  • Access to NHS dentistry
  • Mental health support
  • Increasing numbers of people in financial difficulty
  • Increasing demand for food banks
  • The impact on young people on the return to face to face education
  • Care at home
  • The impact of lockdown
  • Concerns about relaxation of shielding and lockdown rules
  • Covid-19 vaccinations
  • Digital communication
  • Long Covid

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General details

Report title 
Covid related feedback for Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Thursday, 6 May, 2021
Date evidence capture began 
Wednesday, 10 March, 2021
Date evidence capture finished 
Thursday, 25 March, 2021
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Diagnosis
Digitalisation of services
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Referrals
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Ear, nose and throat
Haematology
Inpatient care
Outpatients
Radiography
Mental health services 
Community mental health team (CMHT)
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
71
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.