Covid-19 Your experiences of accessing care and support during the pandemic

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Summary of report content

Healthwatch St Helens carried out a survey to allow local people to voice their concerns during the Covid crisis. They received 2573 responses to the survey, with over 300 people choosing to give additional information about their experiences. The key themes identified include-

  • access to GPs, repeat prescriptions and medication reviews
  • access to medical support including dentists
  • cancelled or delayed treatment or tests
  • issues with mental health such as anxiety, fear, depression and loneliness
  • no support for the bereaved whether by COVID-19 or anything else
  • feeling forgotten specially after shielding
  • concerns for frontline workers and key workers
  • praise for medical staff


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General details

Report title 
Covid-19 Your experiences of accessing care and support during the pandemic
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 28 October, 2020
Date evidence capture began 
Wednesday, 4 November, 2020
Date evidence capture finished 
Wednesday, 4 November, 2020
Type of report 
Key themes 
Continuity of care
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Depression and anxiety service
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.