COVID-19 vaccine programme: Research into the views of people in County Durham

Download (PDF 1.25MB)

Summary of report content

Executive summary

In response to COVID-19, the NHS has launched one of the largest public vaccination programmes ever. To help local services and national policymakers understand how they can improve the vaccination programme, Healthwatch County Durham circulated and promoted a survey, developed by Healthwatch England in February 2021.

The survey questions aimed to help gauge public attitudes to, and experience of, the vaccination programme.

The NHS is doing everything it can to deliver COVID-19 vaccines, but there might be things that could be improved. HW County Durham wanted to know:

  • What people in County Durham think about the vaccine programme?
  • Would people be willing to have the vaccine if they had not already, and who has already had the vaccine?
  • What people thought about information on the vaccination programme?

HW County Durham are using the results to help local services better target communities and improve their vaccine service.

HW County Durham received 260 responses to their survey, which were received all from the on-line survey. 206 (79%) of the people completing the survey were female and 51 (20%) were male with 2 people preferring not to say. 249 people completing the survey were “white British”, 5 people were “any other white” while 2 people preferred not to say.

Key Findings

  • A high percentage of people who completed the survey are very positive about vaccines in general and in particular about receiving the COVID-19 vaccine. There was praise for the staff, volunteers and the organisation of the vaccination programme.
  • 86% of survey respondents stated that their main reason for having the vaccination was to protect friends and family.
  • Being able to access appropriate transport to vaccination centres was one of the major concerns raised. NHS County Durham Clinical Commissioning Group has arranged transport for some vulnerable people to vaccination sites.
  • There were a small number of negative comments about the order in which people were called for the vaccination and some concerns about carers not being able to get the vaccination sooner.
  • Because all the survey responses we received were from white British or other white ethnicity HW County Durham are unable to reach any conclusions about the attitudes or views of Black, Asian and Minority Ethnic communities to the vaccination programme.
  • 8 people said they thought the government should do more about misinformation and “scaremongering”.

Would you like to look at:

General details

Report title 
COVID-19 vaccine programme: Research into the views of people in County Durham
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Thursday, 1 April, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health promotion
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Healthwatch England
Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Prefer not to say
Not known
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.