Covid-19 Vaccinations experiences and Insight - May 2021

Download (PDF 407KB)

Summary of report content

This report explores 344 people’s experiences of the COVID-19 vaccination roll-out, including their experience of having the vaccine, and any concerns they have about the second dose.

Experiences were overwhelmingly positive (92%)with key positive themes including:

  • Staff
  • Overall service
  • Communication
  • Speed/queues

When asked about their concerns about the second dose of the vaccine, key findings were:

  • Just under 1/3 of people stated that they had had anxieties or worries before attending the centre
  • The main anxiety/worries spoken about was side effects of the vaccine
  • 74% of people stated that the centre resolved their anxiety or worry
  • 95 % of people felt that nothing further could be done to improve their experience or reduce their worries or anxieties.

Would you like to look at:

General details

Report title 
Covid-19 Vaccinations experiences and Insight - May 2021
Local Healthwatch 
Healthwatch Derby
Date of publication 
Monday, 19 July, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Public involvement
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Healthwatch England
Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.