Covid 19 vaccinations: experiences and insight

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Summary of report content

The first part of the report discusses the findings from a survey of 48 people who described their experience with the COVID 19 vaccination.

The highlights are:

  • 92% of experiences were positive
  • The key themes were helpful staff, well-managed and efficient services, clear communication, and easy access.

The second part of the report discusses 108 answers to more detailed questions about worries and anxieties around the vaccine:

  • 77% of people had their vaccination at Derby Arena
  • Just under 1/5 of people stated that they had had anxieties or worries before attending the centre. The main anxiety/worries spoken about was side effects of the vaccine.
  • 93% of people said that nothing further could be done to reduce their worries or anxieties or improve their experience.

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General details

Report title 
Covid 19 vaccinations: experiences and insight
Local Healthwatch 
Healthwatch Derby
Date of publication 
Tuesday, 7 September, 2021
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Quality of appointment
Quality of staffing
Service delivery organisation and staffing

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.