Covid-19 in Trafford: 2021 update

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Summary of report content

This report from Healthwatch Trafford looks at people’s continued experiences of COVID-19 in Trafford and the impact on health and care services. They carried out a survey and included questions on vaccines as during this period the vaccination programme became a prominent issue. The survey was open to the general public.

The key findings include:

  • As before, a significant number had tried to access services during the pandemic. The biggest reason for not accessing services was feeling it was unnecessary, which once again matched their previous findings.
  • GPs, dentists, and hospital outpatients were commented on most. This mirrored their earlier report, but dentists and outpatients changed places for 2nd and 3rd most mentioned.
  • They heard about ongoing missed appointments across all services, with people not always being seen. However, people also told them that services were responding as best they could.
  • GPs use of telephone and video continued to be welcomed as an effective way to maintain services during the pandemic, and they heard that dentists were having to restrict which treatments they could offer.
  • Across a range of areas people had noticed the new safety measures in place and generally welcomed them.
  • Half of the respondents were more aware of the Community Hubs within Trafford compared to their last report, and GP surgeries, social media, television, friends, and family were the top sources of information.
  • Most people said their mental health was unaffected by the pandemic, though there was a significant portion that said it was slightly worse. People talked about missing socialising, anxiety, and feeling generally negative.
  • Vaccines were a new topic in this report. They found generally strong support for taking the vaccine, with many respondents having already received it. A key reason people wanted the vaccine was to prevent catching COVID-19 and slow it’s spread. There was also support for returning society to ‘normal’ through use of the vaccines and by protecting health services. However, they did also receive a small number of comments outlining concerns about the vaccine.

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General details

Report title 
Covid-19 in Trafford: 2021 update
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Tuesday, 2 November, 2021
Date evidence capture began 
Monday, 8 March, 2021
Date evidence capture finished 
Saturday, 10 July, 2021
Key themes 
Digitalisation of services
Health and safety
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Community services 
Community based services for people with mental health needs
Continuing care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
65-85 years
85 +
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.