Covid-19 survey report (August 2020)

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Summary of report content

In response to the Covid-19 Pandemic, Healthwatch Herefordshire developed a survey (based on a Healthwatch England template) to gather views and experiences of Herefordshire residents on health and social care services during this challenging period. The survey was launched at the start of May 2020 and continued until 7th July 2020, receiving 258 responses. We promoted the survey via online and social media channels using organic and paid advertising. The team also encouraged partner organisations and other networks to promote the survey to as many members of the public as possible. Healthwatch Worcestershire have also undertaken the same survey in Worcestershire over a similar timeframe.

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General details

Report title 
Covid-19 survey report (August 2020)
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Friday, 21 August, 2020
Key themes 
Health promotion
Health protection
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.