Covid-19 survey

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Summary of report content

Healthwatch Rotherham undertook a survey to find out how the Covid-19 pandemic affected local residents, and how they feel about the information that is being presented to them.  They undertook an online survey for the period 22April 2020 to 4 May 2020.  They received 174 responses.

37% of respondents felt that they are at high risk from Coronavirus and half said they were supporting or caring for someone who is high risk.  Nearly one in three of those who responded had received a communication from the NHS advising them to shield.

Almost 8 in 10 found it easy or very easy to find the information they needed on how to keep themselves and others safe during the pandemic.  Almost 85% found it easy to keep up to date with the information whilst just over 5% found it difficult to find the latest information.

Over half (53%) felt that they have seen too much information about Coronavirus. Nearly 2 in 5 responded by saying they had all the information they needed. Of those that wanted more information, the top 5 areas were testing for Coronavirus, changes to health care services, looking after my mental health or wellbeing, help for people who do not use the internet and accessing repeat medications.  Respondents also felt there was a lack of information in an easy read format and that they found advice about wearing facemasks confusing.

Healthwatch asked residents how the Coronavirus pandemic had impacted on their mental health Nearly 9 in 10 (87%) of respondents said that it has affected their mental health in some way.  Over 2 in 5 of respondents felt they needed support with their mental health during this time.

Two in five of respondents said they had experienced changes in the way their healthcare is delivered.

There are 4 recommendations about the provision of information, including about testing and healthcare delivery and mental health support.


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General details

Report title 
Covid-19 survey
Local Healthwatch 
Healthwatch Rotherham
Date of publication 
Thursday, 7 May, 2020
Date evidence capture began 
Wednesday, 22 April, 2020
Date evidence capture finished 
Monday, 4 May, 2020
Type of report 
Key themes 
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.