Covid-19 in North Yorkshire - March - July 2020

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Summary of report content

Healthwatch North Yorkshire, the independent champion for people using health and social care services, has been hearing from people across the county about their experiences and the information they require during the COVID-19 pandemic. People have shared their experiences through our online outreach survey, social media, our website, by telephone and by email. Our volunteers have shared their own experiences with us, as well as those of their communities. We have also been speaking to voluntary and community-sector partners about what feedback they have been hearing from the public, as well as attending local service user and carer groups in online meetings.

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General details

Report title 
Covid-19 in North Yorkshire - March - July 2020
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Thursday, 20 August, 2020
Type of report 
Key themes 
Communication between staff and patients
Health inequalities
Health promotion
Health protection
Holistic support
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.