COVID-19 in North Yorkshire July-November 2020

Download (PDF 647KB)

Summary of report content

This report outlines the feedback that Healthwatch North Yorkshire received from people using health and social care services in North Yorkshire between July and November 2020.

This report is a summary of feedback received through online feedback forms, telephone, email, and social media. Nearly 200 people shared their views.

Healthwatch North Yorkshire found that people had mixed experiences of accessing healthcare. Some people found that online and telephone appointments had improved. However, many people who needed to speak to specialist practitioners, or who needed examinations which perhaps weren’t possible virtually, found it difficult to make or attend appointments.

82% of people who gave feedback on their experience of being discharged from hospital did not receive a follow-up visit or home assessment, despite this being recommended.

Healthwatch North Yorkshire reported fewer people missing face to face interactions, suggesting this was due to the brief lifting of restrictions, and groups getting used to using online technology such as Zoom.

People also reported feeling confusion about Government guidance around COVID-19. The most common area of confusion was being tested for COVID-19.

A large amount of feedback centred around people being unable to go to the dentist, mostly because they were unable to register at an NHS dentist.

Would you like to look at:

General details

Report title 
COVID-19 in North Yorkshire July-November 2020
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Monday, 30 November, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Type of report 
Key themes 
Booking appointments
Digitalisation of services
Lifestyle and wellbeing
Healthwatch reference number 
Rep 7952

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Engagement Event
Website Feedback
Social Media

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.