COVID-19 in North Yorkshire April - July 2021

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Summary of report content

Healthwatch North Yorkshire report on the themes in feedback from the public received during April to June 2021.  During this period, they spoke to 544 people.

The largest issue in their feedback was access to NHS dentistry.  Most people they spoke to were unable to find an NHS dentist.  Some were able to, but only if they travelled long distances.  Many were unable to afford the cost of private dentistry.

The next largest issue was Covid-19 vaccination.  The main issues reported were anxiety about when people would be vaccinated, criteria for priority groups, booking systems and second appointments.

The third largest issue was GP access – which was largely negative.  Feedback concerned staff attitude and appointments.

Other services covered in the feedback included hospitals, social care and mental health support.

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General details

Report title 
COVID-19 in North Yorkshire April - July 2021
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Tuesday, 21 September, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
544
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.