Covid-19 Insight Report (4th-17th May)

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Summary of report content

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PDF icon 20200521_Wiltshire_Covid Insight report 4th-17th May.pdf

General details

Report title 
Covid-19 Insight Report (4th-17th May)
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 21 May, 2020
Date evidence capture began 
Monday, 4 May, 2020
Date evidence capture finished 
Sunday, 17 May, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Lifestyle and wellbeing
Prescription
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7523

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Social care services 
Adult social care
Residential care home
Community services 
Community based services for people with mental health needs
Other

Details of people who shared their views

Number of people who shared their views 
33
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.