Covid-19 Insight Report (4th-17th May)

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Summary of report content

Healthwatch Wiltshire have evaluated the insight that they have gathered related to COVID-19. Between the 4th May & 17th May, 33 people responded about the impact of coronavirus on health and care services.

They found that people are finding it difficult to access information about a variety of areas, including mental health support, changes to social care, and managing existing conditions. Respondents reported feeling anxious for loved ones in care homes that had coronavirus sufferers. Some adults who organised care through direct payments were having difficulties. People commented that the pandemic has had an impact on their mental health and that the majority of people were not receiving support. GP communication was perceived to be excellent, with positive feedback about online consultations. Carers appreciated Wiltshire Council’s letter of thanks to unpaid carers. People were having difficulty accessing emergency dental treatment as appointments had been cancelled or postponed. All respondents had been able to access the medication they required. Voluntary organisations were praised for providing support to isolated people and it was suggested that this should continue after the pandemic. 

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General details

Report title 
Covid-19 Insight Report (4th-17th May)
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 21 May, 2020
Date evidence capture began 
Monday, 4 May, 2020
Date evidence capture finished 
Sunday, 17 May, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Social care services 
Adult social care
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.