Covid-19: how is it for you?

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Summary of report content

Healthwatch Salford report on the results of a survey about local people’s experience of receiving health and social care during the Covid-19 pandemic in December 2020. They received 40 responses.

The majority of people who had experienced a COVID-19 test said the process was easy with one finding the home test difficult to book at the time.

Three in five people felt that the pandemic had affected their mental health. Anxiety and depression triggered by the uncertainty and isolation has been a common theme throughout this pandemic and December has seen an increase in these comments. Business owners talked about their businesses being open and then closed, then open and closed again. Teaching staff told Healthwatch that whilst they were on hand to give advice to parents and students and most government announcements about schools usually came at the start of a holiday or weekend which virtually wiped these essential rest periods out.

Half felt the pandemic had affected their physical health with the lack of exercise being the most common cause for concern. People mentioned about the closure of gyms and prolonged illness following COVID-19 as contributing factors to being less active and in turn, gaining weight

Three quarters needed to access health or care services during the last month with most of those being able to access the service that they required. A third of those however could not access a range of services including GP‘s, dental services and various outpatient departments.

The majority of people have sought their information on the pandemic from the Government or by watching the television, during the last month. This was followed by newspapers, radio, social media and talking with friends and family as other popular ways.


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General details

Report title 
Covid-19: how is it for you?
Local Healthwatch 
Healthwatch Salford
Date of publication 
Monday, 11 January, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Type of report 
Key themes 
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.