Covid-19: How are we coping? Part III Social Care

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Summary of report content

Healthwatch Lincolnshire asked people about their experiences of social care during the pandemic- they wanted to understand and capture the experiences of the public, looking at how supported they felt by their social care services.

The following areas were identified as key findings:

  • Many people praised the level of care they had received from both domiciliary and care home staff.
  • Many acknowledged how quickly the care homes reacted to the pandemic which in turn provided them with a more reassuring environment and kept them safe.
  • 3 out of 4 people they spoke with said they felt every effort was made to encourage communication between them and their loved ones during this time.
  • Service users as well as family and friends told them they were craving for face to face visits to improve their overall wellbeing. It was clear this had emotional effects on both the family and the care home residents, especially for those suffering with dementia or other sensory or learning difficulties.
  • Digital technology had been embraced to keep people connected using software such as Zoom, Skype etc. However, it was acknowledged that these digital solutions are not always suitable as some found it difficult to interact with, or did not have the equipment or resources to maximise this option.
  • They heard from people that they were feeling more isolated and lonelier due to the lockdown and social distancing restrictions than they would do normally.
  • Some care staff and family carers felt personal protective equipment (PPE) was difficult to obtain, especially masks and gloves- this effected domiciliary care more than care homes.

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General details

Report title 
Covid-19: How are we coping? Part III Social Care
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 28 October, 2020
Date evidence capture began 
Monday, 27 April, 2020
Date evidence capture finished 
Monday, 22 June, 2020
Type of report 
Key themes 
Continuity of care
Digitalisation of services
Health protection
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.