Covid-19: How are we coping?

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Summary of report content

Healthwatch Lincolnshire undertook a survey in April 2020 to find out how people were coping in the Covid-19 pandemic.  This report is about the results for 6 – 12 April.  During this week they received 340 responses.

The survey looked at the socio-economic status of the respondents, whether people had had Covid-19, how they were feeling, the ease of finding information, and whether this had helped them adapt to a new way of life, the impact of the pandemic on the quality of care received, people’s three biggest concerns and what action they wanted the authorities to take to deal with these.

An analysis of the results revealed the following themes:

  • A concern above all else for those who were vulnerable and weak
  • A concern for peoples own wellbeing and that of their families and loved ones
  • Frustration at mixed and negative messages being given through fake news, media and local and government sources.
  • Frustration and concern about the impact on new or existing health and care issues outside of COVID-19.
  • Frustration and concern for the lack of support systems within primary care, secondary care and mental health.
  • Mixed tolerance levels for how the community is reacting to lock down restrictions and how they are being enforced.

Healthwatch Lincolnshire are continuing with the survey and will publish further reports.

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General details

Report title 
Covid-19: How are we coping?
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Friday, 1 May, 2020
Date evidence capture began 
Monday, 6 April, 2020
Date evidence capture finished 
Sunday, 12 April, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
General surgery
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency
NHS 111

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.