Covid-19 briefing 2

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Summary of report content

Healthwatch Cambridgeshire and Peterborough have been undertaking a survey about the impact of service changes on their health and care due to the Covid-19 pandemic.  This report is the second briefing in a series and covers the period 11 June to 1 July 2020.  During this time, they received 252 completed responses.

They continued to receive many messages thanking NHS staff, care and other key workers. People were also concerned about the adequate safety, health and wellbeing of staff, and resources for staff to carry out their jobs.

 The impact of the pandemic has meant that using health services has led to both better and poorer experiences for people. Four out of five people felt their experience of care was good or excellent. One in four people said that communication about healthcare changes had been good or excellent, a third said it had been poor or very poor.

 People are worried about managing their health conditions where treatment has been paused. They are struggling to find answers as to how long the delays will be and the effect this will have on their illness and prognosis. People have found the NHS campaign urging them to use healthcare services to be confusing where services have not been running.

Nearly a third of people put off seeking help for their health – for both minor problems and potentially serious conditions.

 Over half of those who needed support turned to their family, friends, neighbours. A third were able to manage without additional support. Online shopping services have proved beneficial.

Changes affected just over half of all people who receive social care or support services for themselves or someone they care for. Nine out of ten rated their experiences of the changes as less than good.

Three out of four people said their mental health or wellbeing had been affected in some way. A quarter of people who needed help had not been able to access any.

People have found it harder to keep up to date with the changes to information and advice around how to keep safe. Nevertheless, they have said that it is still relatively easy to know where to find the information.

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General details

Report title 
Covid-19 briefing 2
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Thursday, 17 September, 2020
Date evidence capture began 
Thursday, 11 June, 2020
Date evidence capture finished 
Wednesday, 1 July, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.