Contraceptive Services survey of University of the West of England students

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Summary of report content

In 2018, Healthwatch Bristol published the results of a survey they conducted to explore the access and knowledge of contraceptive services among students attending the University of the West of England (UWE). The survey found that most participants were aware of NHS free contraceptive services, and demonstrates the areas students found useful, and those they thought needed to improve. The biggest area of concern across all contraceptive services was the waiting time to get an appointment. The most positive aspect for respondents was the friendly and welcoming nature of the staff and nurses. Location and ease-of-access of the clinics proved to be a very important feature when students are considering using the service. Also, the access to relevant information regarding opening times and locations. The report made several recommendations to improve access and awareness of NHS contraceptive services available to UWE students. These were: Introducing an online booking system may be beneficial at UWE Health Centre; Introducing a walk in option to allow students to be seen on a first-come-first-served basis. The final recommendation was to look into the potential delivery options of condoms, on the C-Card scheme, and repeat contraceptive prescriptions.

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General details

Report title 
Contraceptive Services survey of University of the West of England students
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 13 March, 2018
Date evidence capture began 
Tuesday, 13 March, 2018
Date evidence capture finished 
Tuesday, 13 March, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Digitalisation of services
Engagement
Health promotion
Health protection
Lifestyle and wellbeing
Prescription
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6783

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
Secondary care services 
Sexual health

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
37
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.