Continence services report

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Summary of report content

Healthwatch Sefton attended the Sefton Dementia Provider Forum meeting held on 29th November 2017 at the Sefton Corporate Learning Centre, Ainsdale. Healthwatch Sefton had previously attended a forum meeting earlier in the year when issues around the continence service delivered across Sefton were raised. Healthwatch Sefton, with permission from the forum, invited along Lancashire Care NHS Foundation Trust to attend the November 2017 meeting to listen to feedback and experiences from providers on accessing the continence service. Due to circumstances on the day the Trust were unable to attend. During the meeting Healthwatch Sefton asked members about their experiences of the service and from the initial feedback a decision was made by Healthwatch Sefton to carry out a wider survey to determine ‘What worked well’ with the continence service and ‘What improvements could be made’. The key findings from the report highlight 22 of the 29 care homes were not clear as to who provided the continence service for the residents. Communication channels were highlighted as an issue for care homes with the continence service. 71% (71.43%) of respondents stated they felt residents did not receive enough continence products to meet their individual needs. 83% (82.76%) of respondents stated that it was not easy to refer a new resident into the continence service so that they received their products in good time. 79% (79.31%) of respondents answered NO to the question ‘ Does the continence service provider consult with you or the resident and provide an individual review to ensure the correct continence products are issued including the correct size of pads to meet the resident’s needs’ . 52% (51.73%) of respondents reported that it was either ‘Not easy’, ‘Difficult’, or ‘Very difficult’ to order continence products from the service provider. 48% (48.27%) stated they felt it was ‘Very easy’ or ‘Easy’. 79% (79.31%) of respondents rated the quality of continence products received as either ‘Average’, ‘Good’ or ‘Very good’. 72% (72.41%) of respondents felt the continence service did not work well for residents. 65.5% (65.52%) of respondents stated they felt they could not get in touch with the service provider when they needed to. 62% of respondents stated they felt residents experienced a lack of dignity and respect in relation to receiving continence products.

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General details

Report title 
Continence services report
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Wednesday, 29 November, 2017
Date evidence capture began 
Wednesday, 29 November, 2017
Date evidence capture finished 
Wednesday, 29 November, 2017
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.