Consultation critical friend report

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Summary of report content

Healthwatch Kent acts as a critical friend to organisations who carry out consultations. They have designed a Best Practice Guide to Consultations in partnership with the Consultation Institute, KCC plus NHS providers and commissioners. This consultation was held from 2 November to 14 December 2015. The Healthwatch Consultation Working Group agreed to act as critical friend on this consultation on 16 November 2015. 120 people responded of which only 59 were parents. There is reference in the consultation document to stakeholder engagement but engagement with the public to discuss the case for change is not mentioned other than briefly in the equality impact assessment. Reference is made to the engagement done for the Children and Young People’s Emotional Wellbeing Strategy which would have been an element of this consultation. This was one of the first consultations where Healthwatch Kent has acted as critical friend, and it became clear that the requirements and interpretations of what is required of the county council differs from NHS consultations. Although it is not a legal requirement on the council to have input from the public in developing the options for consultation, the best practice guidelines developed by Healthwatch Kent and Kent County Council recommend this happens.

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General details

Report title 
Consultation critical friend report
Local Healthwatch 
Healthwatch Kent
Date of publication 
Monday, 14 December, 2015
Date evidence capture began 
Monday, 2 November, 2015
Date evidence capture finished 
Monday, 14 December, 2015
Type of report 
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.